Refund Policy

Last updated: 5/22/2026

30-day money-back guarantee

We want you to be happy with your purchase. If you are not satisfied with any in-game purchase or subscription from Coop Companion, you may request a full refund within 30 days of the date of your order.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and sign in with the email you used at checkout — you'll find your purchase history and a "Request a refund" option for each transaction.

You can also contact our in-app support and we will help you raise the request with Paddle.

Subscriptions

You can cancel a subscription at any time via paddle.net. Cancelling stops future renewals; you keep access until the end of the current billing period. If you are within the 30-day window of the most recent charge you can also request a refund of that charge.

Processing time

Approved refunds are returned to your original payment method. Depending on your bank or card issuer, the funds typically appear within 5–10 business days.

Questions

For refund questions, contact us through the in-app support channel or reach Paddle directly at paddle.net.